Create & enhance tools to facilitate the communication & make it more efficient
Play a significant role in reducing the front line handling time hence our costs
Proactively and creatively think of new methods to communicate internally with the operations with simplicity, trust and speed
Investigate the potential opportunities’ of cost reduction/revenue growth while building the service model & customer channeling.
Proactively and creatively think of alternative methods to close all gaps that will affect commercial revenues
Report defects whenever they occur, track and monitor them
Availability after working hours and till 12 AM especially with the new launches
On call rotation during the weekend to support both the customer care and commercial.
Ensure being with the operations once there is a new launch